Role Overview & Responsibilities
Be the friendly first line of support for our ecommerce customers.
What you'll do:
• Answer email, chat, and social messages promptly
• Resolve order, shipping, and return issues
• Write and maintain help macros
• Keep CSAT high and escalate when needed
Warm, patient communicator with ecommerce support experience. AU/US timezone shifts available.
Required Expertise
Zendesk
Live Chat
Email Support
Order Troubleshooting
Returns
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