How do I verify my account? +
After registering, we send an activation link to your email — click it (or use Mailhog locally on port 8025) to verify your email address. Employees also complete an identity check by uploading a document from their Profile page, which our team reviews before marking it approved.
How do I apply for a role? +
Browse open roles from your dashboard, open a listing, and submit a short cover letter. You can only apply once your email is verified, and Virtual Assistant Connect automatically blocks cover letters that contain emails or phone numbers to keep contact exchanges safe and on-platform.
What's the difference between Free and Premium plans? +
Free employers can post a limited number of roles and can only view a limited number of applicant profiles per posting. Premium removes both limits and unlocks full applicant details immediately.
Can I edit my profile after I've applied to a job? +
Yes — updating your bio, links, or skills any time is fine. Your submitted application and cover letter stay as they were at the time you applied.
Why can't I see certain applicant profiles as an employer? +
Free-tier employers can only reveal a limited number of applicant profiles per job listing. Once that limit is reached, upgrading to Premium unlocks the rest.
What is the Integrity Index shown on my profile? +
It's a completeness score based on how much of your profile is filled out and verified — see our Integrity Index guide for the full breakdown.
I didn't receive my verification email — what do I do? +
Check your spam folder first. If it still hasn't arrived, reach out to our support team from the Contact page and we'll resend it.